Subscriptions & Connection
FAQs

No email address is required. Create an account with a username and password. Follow the prompts in the user dashboard to set and save your login details. You’ll need them to view your account, access your subscription, and submit support tickets. We recommend storing them in a password manager, rather than keeping your password and subscription link together in a public note. Creating an account and choosing a paid plan are separate steps. Check your account overview for your active plan, available data, and subscription status. If you already have an account, simply sign in to it; there’s no need to create another one just to download the client again.

When route information changes, find the imported subscription in your client, refresh it, and check whether the route list has updated. If the refresh fails, sign in to the user dashboard and confirm your plan status and available data. Then copy the current subscription link again and make sure the saved address in your client is complete. A failed route connection does not necessarily mean the subscription link is invalid. Don’t remove the existing configuration until you’ve confirmed the new one works. If routes are still missing after refreshing, note the exact error and contact support with the client name and platform. Your subscription link is an account credential; don’t share it publicly.

There’s no limit on the number of devices you can have online at once, so switching devices alone doesn’t mean you need a different plan. Sign in to your existing account on the new device, get the client and subscription for that platform from the dashboard, then import the subscription and test the connection. VPNiy supports Windows / macOS / iOS / Android / Linux. Import steps and system permission prompts vary by platform. When using multiple devices, keep an eye on the available data in your account overview: unlimited devices doesn’t mean unlimited data. When retiring an old device, remove its configuration and handle any locally saved subscription links securely.

Get the client and subscription from the user dashboard; you don’t need to look for download links on the help page. Sign in to download the client for Windows / macOS / Android / Linux. On iOS, download link availability depends on whether you have an active plan; the dashboard will show what’s available. Open the downloads section, check that you’ve selected the right platform, and follow the instructions to download the client and import your subscription. Installing the client doesn’t connect you automatically: you’ll still need to select a route, allow any required network configuration permissions, and check that the app you want to use can access the network. If a download link isn’t available, save the message and contact support.

Temporarily disconnect the client and make sure your local network works on its own. Then reconnect and check the selected route. A “connected” status usually means the local connection process has started; it doesn’t guarantee that a particular website is reachable. Next, check your plan status, remaining data, and subscription refresh time. Make sure the system proxy or network routing feature is enabled as described by your client. To troubleshoot, keep your current configuration and change only the route, then try the same destination again. Avoid changing the protocol, DNS, and routing rules all at once. If the problem persists, note the error and what you were doing, then submit a support ticket.

Apps handle network traffic differently. If a website works in your browser, that doesn’t mean every app will follow the system proxy. Check whether your client is in rule mode or another routing mode, then see whether the app or domain is assigned to a direct-connection rule. Some apps require system-level network routing support from the client; check the instructions for your platform and client instead of copying settings from another device. After changing rules, fully quit and reopen the app so it doesn’t keep using an existing connection. If the issue persists, include the app name, platform, client mode, and exact error in your support ticket. Never send your account password.

First, make sure you copied the subscription link from the dashboard, not the sign-in page address or a shared webpage title. Check that the link has no extra spaces, line breaks, or text, and hasn’t been cut off. If the client says the format isn’t supported, check whether it supports the configuration format provided in the dashboard. If it can’t retrieve the subscription, first make sure your local network can reach the dashboard, then check your account and plan status. Never post your full subscription link in a public forum while troubleshooting. When contacting support, include the exact error, client name, and import method. Hide subscription credentials in screenshots.

After a network switch or device sleep, the original connection may no longer work even if the client still shows its previous status. Make sure the new network works, then disconnect and reconnect in the client. If that doesn’t help, select another route and quit and reopen the app you’re trying to use. Don’t repeatedly re-import the same subscription instead of reconnecting; this can leave several similarly named configurations and make troubleshooting harder. If the problem occurs consistently on a particular network or after waking the device, note the trigger, client mode, and platform, then submit a support ticket. Check the app after reconnecting; a cached page isn’t proof that the connection works.

Try another route under the same conditions before changing region or route type. Keep the destination, client mode, and local network the same so you can tell whether the issue is specific to the current path. If another route in the same region works better, stick with that region. If several routes there are slow, compare other regions that meet the destination service’s requirements. Peak-hour congestion on your local network or carrier route, as well as load on the destination service, can all affect performance. One slowdown doesn’t identify the cause. Pause background downloads and syncing while troubleshooting, and note when the problem occurs and which routes you’ve tried so support can investigate further.

Choose a route based on how it performs in the apps you use, not just its name. A direct route usually connects the client straight to the destination entry point. A relayed route adds a forwarding hop. A dedicated route uses a specific link arrangement. The path, your local network, and the exit location can all affect performance, so no route type is guaranteed to be faster at all times. Web browsing, long-lived connections, and video streaming have different network needs. Compare routes under the same conditions, paying attention to connection stability and interruptions, then keep the one that suits your current network. See the technical reference page for more on protocols and routing choices.

VPNiy offers routes in 90+ countries, with 160+ routes. Before choosing an exit region, check the destination service’s requirements for location, account, and payment region. Compare routes in regions that meet those requirements. For AI tools, keep your exit region consistent where possible rather than switching frequently while troubleshooting. For streaming, check actual playback and the content shown by the service. A working route doesn’t guarantee that a service will offer the same content or features; the platform may apply its own account and region rules. If only one service has an issue, mention its name and the error in your support ticket instead of treating it as a problem with all routes.

Speed tests and real-world apps may use different destinations, connection methods, and network paths, so test results are only a guide. Video playback can also depend on content delivery nodes and player buffering. API calls may be affected by the destination service’s processing time, connection reuse, and timeout settings. First identify whether the issue occurs while establishing a connection, transferring data, or waiting for a response. Then keep the exit region unchanged and test the actual task again. If only one app is affected, check its settings and service status first. If several apps disconnect on the same network, compare other routes. In a support ticket, describe the task and error; that’s more useful than a speed-test screenshot alone.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the day you activate the plan. Check your account’s usage history when choosing a plan, and consider data-heavy activities such as video, file transfers, and background syncing. Device count alone isn’t a good guide. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Check the plan and checkout details shown in the dashboard before proceeding. After payment, return to your account overview to confirm your plan status and available data. If they don’t match your order, verify the account and order details, then contact support to avoid placing a duplicate order.

Data packages are ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. They don’t expire and can be used until the data runs out. Monthly plan data resets each month on the activation date. They suit different usage patterns: consider a monthly plan if you use the service consistently, or compare data packages if your usage is less regular. “Never expires” refers to the package’s validity; it doesn’t mean the data is unlimited. Check the product details in the dashboard and your current account status before choosing. Don’t assume that a monthly plan and a data package can be combined or that data is deducted in a particular order. If you already have a plan and want to change how you use the service, contact support to confirm the available options.

WeChat Pay / Alipay / USDT are supported. Go to the payment page through the plans and orders section in the user dashboard, and check your selected plan and amount. After payment, return to the dashboard to check your order status and account overview. A redirect from the payment page alone doesn’t confirm that your plan has been updated. If your payment provider shows the payment as successful but your dashboard hasn’t updated, make sure you’re signed in to the account used for the order and check its order history. Don’t create another account, or you may not find the original order. If the issue persists, submit a support ticket with the order details, payment method, and on-screen message. Hide unrelated personal information in payment screenshots. Never send your account password.

VPNiy offers a 60-day no-questions-asked refund. To request one, sign in to the account used for the order, open a support ticket, say that you’d like a refund, and provide the order details needed for verification. See the refund policy and terms of service for eligibility and full terms. Connection troubleshooting and refund requests are separate issues; just state that you’re requesting a refund—you don’t need to present a technical problem as a reason. Keep the order record in your dashboard for reference, and don’t share payment credentials or your full subscription link publicly. Follow-up details will be provided in your account’s support ticket. This page makes no additional promises about processing times or refund conditions.