Customer Support / Contact Channels
For connection, subscription, or billing issues, please submit a support ticket through your user panel. Keep the issue description and any follow-up details in the same ticket to make it easier to track progress.
Use a ticket for connection issues, subscription imports, order checks, and refund requests. Sign in, open a support ticket, describe the issue, and keep any follow-up in the same ticket.
Tickets are handled based on the issue and the information provided. Reply times depend on the current queue and whether the details are complete. Check the original ticket for a response.
Open a Support Ticket →No contact email is listed on this page, so email support is not currently available. For account-related issues, submit a support ticket so the details can be checked in your user panel.
Email support is not currently available, so response times are not provided.
No Telegram contact account is listed on this page, so Telegram support is not currently available. Use a support ticket for connection troubleshooting and order issues.
Telegram support is not currently available, so response times for this channel are not provided.
Include your platform, the route name shown in your client, the protocol, and any error message. Note whether all websites are unreachable or only one service is affected, and whether switching routes or local networks changes anything.
If you attach a screenshot, cover subscription links, access credentials, and any unrelated personal information. Do not include passwords or complete subscription URLs in your ticket.
View the Getting Started Guide →Specify whether the issue concerns a payment result, plan display, data reset, or refund request. For order issues, include the relevant order number and status from your user panel. Payment screenshots should show only the information needed for verification.
VPNiy offers a 60-day, no-questions-asked refund. Check your ticket for the status of your request and see the refund policy for details.
View the Refund Policy →Check the original ticket for updates. If you need to add test results, error screenshots, or an order status, reply to that ticket to keep the issue in one place.
Issues involving routes or specific services may require further checks based on your current setup. Payment and refund issues require verification of the relevant order. VPNiy does not promise a fixed response time; check your ticket for updates.
View Account and Connection Help →If you have trouble signing in, first check the account and subscription information in the FAQs, then verify your username and password. VPNiy does not require an email address to create an account; keep your login details somewhere safe.